Shipping & Terms

Shipping within Australia and NZ.

Muse offers free Standard Shipping for Australia and NZ orders when you spend over $250

$10 for orders under $250 for Australia. 

$25 for orders under $250 for New Zealand 

 

Shipping USA

Muse ships to the USA EXPRESS with a flat rate of $28

FREE SHIPPING when you spend $500 and over.

 

Shipping WORLDWIDE

Rest of the world a flat rate of $35 for all orders under $500

FREE SHIPPING when you spend $500 and over.  

Shipped Express via DHL 

 

Please kindly note that international orders, depending on the delivery location, may incur additional fees and duties, and that it is the responsibility of the customer to adhere to payment of any custom duties, taxes or additional fees. 

Further information on import tax & duties can be found via your region’s customs office and is encouraged to be considered prior to placing your order.

  

RETURNS

Returns on full priced items for change of mind are accepted with a full refund.

We require notification via email of your intent to return an item within 2 days of receiving your item at musethelabelck@gmail.com.

You have then 7 days to post your item back to us from the date you receive a confirmation email for your return.

Returned items must not have been worn, altered or washed. All tags must be attached and the item is to be returned in its original packaging.

You will be issued a refund (less shipping) for your full priced item

 

All sale items can be returned for a credit note only

Returns cannot be accepted on custom pieces and garments with custom changes 

 

The cost of postage is at the senders cost.

We recommend using a tracked option with all return items as Muse is not responsible for any lost packages, nor the cost of return shipping.