SHIPPING
We aim to ship all orders within 48-36 hours of receiving your order.
Please note that slight delays may occur during collection launches and sale periods.
Australia:
Regular Post $7.50 Flat Rate. Express Post $13.50
Spend over $350 for Free Shipping.
New Zealand:
Regular Post $12 Flat Rate. Express Post $25
Spend over $350 for Free Shipping
USA:
Free DHL Express Post over $150
$30 Postage under $150
Rest of the World:
Flat rate $60
Spend over $300 for free shipping.
The above rate is all in Australian Dollars.
RETURNS
We offer refunds and exchanges on full priced items only for change of mind. Items on sale are eligable for a credit note.
Please email us within 5 days of receiving your item at hello@musethelabel.com to arrange a return. Returns must be sent within 7 days of receiving your item to ensure a full refund.
Returned items must not have been worn, altered or washed. All tags must be attached and the item is to be returned in its original packaging.
You will be issued a refund (less shipping & other fees) for your full priced item
All items purchased from sale are only eligible to be issued with a credit note.
We do not accept returns on "Final Sale"items, so please be sure you love the item before purchasing.
Note: The cost of postage is at the senders cost.
We recommend using a tracked option with all return items as Muse is not responsible for any lost packages, nor the cost of return shipping.
TAXES AND DUTIES
For orders outside Australia, taxes and duties may apply, as determined by your local customs authorities. We cannot alter the value of your order on the commercial invoice, and any additional charges are the responsibility of the recipient. Please familiarise yourself with your local import rules prior to ordering, as refusal of these charges will result in the order being returned to us and refunded, minus a return shipping fee.